Orders are generally filled and posted within 24 – 48 hours. All Raven Essence products shipped within Canada are done via Expedited Post; this provides us with a tracking number and is slightly less expensive than Express Post. Orders shipped to the United States are generally shipped via ‘Small Package’ option, substantially less expensive than Express Post, though there is no tracking number. Most orders to the US arrive in less than a week, though occasionally customs does hold things up! Overseas shipping options are listed online.
Shipping costs include packaging (bubble envelopes or boxed packaging for kits). The cost you see on your posted package does not include the tax and additional surcharges.
When you order a number of different items, Canada Post does not always compile a reasonable shipping cost. If you find the shipping costs unreasonable, please contact me for a direct quote re costs. When I give you a revised shipping cost, you can order the products with the ‘pick-up’ option and I will make some other arrangement with you to cover shipping costs. I offer free shipping for orders over $250.
If you do not receive your order in a timely fashion, please contact me directly by email: email@example.com; I will track the item (in Canada) and, if necessary, re-send the product(s) at no additional cost.